Over the years, FedEx had established its reputation as being one of the most employee-friendly companies in the world and is also credited for introducing many innovative HR practices. The people-service-profit (PSP) philosophy which FedEx introduced since its inception in 1973 was one-of-its-kind at the time. The formal HR policy linked employees directly to profitability and long-term growth. This HRM case study highlights the Innovative HR practices and programs launched by FedEx since its early years.
- Background Note
- Rewards and recognition programs – Motivating Employees
- FedEx “purple promise,” – a simple corporate philosophy – people, service, profit
- Promotion from Within – Employee engagement
- ‘Purple Pipeline’
- Excel program for FedEx officers
- Survey, Feedback, Action
- Survey – Annual associate survey every spring
- Feedback – Feedback to joint employee-management discussion
- Action – Future work unit and manager activities
- The FedEx “purple” pipeline – Leadership Development Program
- Components of the "Purple Pipeline" program – Strengths assessment, Coaching, Job rotation and Capstone Exercise
- Additional Reading and References
- Exhibit 1 – FedEx – Now and Then
- Exhibit 2 – List of Innovative HR Practices and Programmes launched by FedEx since its early years
- Exhibit 3 – Elements of FedEx’s HR Programmes
- Exhibit 4 – Five Attributes of the FedEx Brand
- Exhibit 5 – FedEx reputation as being one of the Best Places to Work around the World
- Exhibit 6 – Four Basic Employee Requirements at FedEx
- Exhibit 7 – The FedEx Definition of Management
- Exhibit 8 – Guaranteed Fair Treatment Procedure
- Exhibit 9 – A sample leadership evaluation question
- Exhibit 10 – FedEx Leadership Traits
- Exhibit 11 – FedEx’s Secrets of Success
- Exhibit 12 – FedEx’s Management by PSP Objectives program
- Exhibit 13 – People-Service-Profit (PSP)
- Figure 1 – FedEx BravoZulu
- Figure 2 – SFA – Survey Feedback Action
- Figure 3 – FedEx’s simple HR friendly philosophy “P–S–P” – People, Service and Profit
"Federal Express, from its inception, has put its people first both because it is right to do so and because it is good for business as well."- Frederick W Smith Founder, Chairman & CEO, FedEx Corporation
“At FedEx, our people are our greatest asset. We truly believe that. Our founder and CEO rooted the company in this philosophy and we continue to stand by it… HR today has the capabilities to be that strategic partner to business whether it’s in recruiting, talent development, performance management, employee relations or compensation, all of those functional areas have the opportunity to really help the business achieve strategic objectives” – Judith Edge, Corporate VP of Human Resources of FedEx
In 2008, when FORTUNE magazine and the Great Places to Work Institute released the 100 “Best Companies to Work For” list, FedEx (NYSE: FDX), a leading global logistics solutions provider, was one among them. It was the largest employer in the 2008 list and the only shipping company included. The Memphis, Tennessee-based company ranked 97th overall and had now figured in this list in 10 of the past 11 years. In 2005, the package-delivery company was named to the “Best Companies to Work For” Hall of Fame.
FedEx like its main rival United Parcel Service (UPS) is considered a bellwether of U.S. economic health…
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Federal Express: The word ‘Federal’ in the company’s original name came from founder Fred Smith’s proposal to carry checks of the Federal Reserve overnight to approximately 36 locations. ‘Express’ indicated speed in doing so.
FedEx began operations in the year 1973 and became not only the first company to deliver overnight packages but also went on to become the first company to grow to a billion dollars in 10 years of its existence.