Case Study Contents

  1. Introduction
  2. CSR Approach and Initiatives
  3. Tesco’s ‘Computers for Schools’ initiative
  4. CSR KPIs with Tesco’s Steering Wheel framework
  5. ‘Every Little Helps’ Approach and CSR Recognitions
  6. Tesco and the Environment
  7. Carbon calorie counter and carbon footprint labeling measure
  8. Reducing carbon emissions from transporting goods
  9. Exhibit: List of CSR Initiatives by Tesco
  10. Regeneration partnerships
  11. Benefits of regeneration partnership
  12. A TESCO carry bag displaying a CSR initiative by the company

  13. Tesco’s Ethical trading policy
  14. Tesco – Company Background
  15. Tesco – History
  16. Tesco – Company Timeline
  17. Store Formats
  18. Tesco: Quick Facts
  19. Financial Highlights – Five Year Summary
  20. Exhibit: Tesco Corporate Responsibility Review 2007 – Corporate Responsibility Key Performance Indicators (KPIs)
  21. Related Reading
  22. Questions for Discussion


Case Study Abstract

The focus of this case study is the Corporate Social Repsonsibility (CSR) initiatives of Tesco, UK’s biggest retailer.

1. Introduction

“Corporate Social Responsibility makes sound business sense. The key to our approach is our integrated business system, where environmental and social performance is managed alongside financial performance. This means we have a year-on-year program of focused action to drive improvement.”Terry Leahy, Group Chief Executive, Tesco in “Tesco CSR Review,” 2001-02

Corporate Social Responsibility (CSR) at Tesco (UK’s largest retailer and one of the top supermarket operators in the world) is an important part of its corporate structure. Tesco’s CSR initiatives across several internal and external activities include local regeneration projects, being environmentally conscious, and community issues. A special focus is given to recycling, use of organics, use of energy and water, as well as its charity and community initiatives. These efforts reflect in its day to day activities.

Every year Tesco publishes its ‘Corporate Social Responsibility Review’ outlining its approach, implementation and policies in the coming year and the accomplishments in the past year. (Refer Tesco Corporate Responsibility Review 2007 – CSR KPIs on page 12) Tesco’s CSR strategy is basically “to earn the trust of our customers by acting responsibly in the communities where we operate, by maximizing the benefits we bring and working to minimize any negative impacts.” Tesco’s board members discuss the CSR strategy with performance reviews every quarter. The board and the executives receive quarterly updates on CSR performance, using which future risks and opportunities are evaluated…

2. CSR Approach and Initiatives

Tesco can influence society at large owing to its size and scale of operations and it does so by encouraging its employees and customers to become more socially responsible. Tesco is of the view that it has a major role to play in promoting health food among its customers and strives to make health food available at affordable prices. The company has adopted several initiatives over the years to fulfill its responsibility to society. These include charity, fund raising for a cause and promoting education. These efforts are not limited to the UK but extend to other countries in which Tesco operates…

Case Study Keywords: Tesco, Retailing, CSR, Corporate Social Responsibility, corporate responsibility index, FTSE4 Good Index, Sport for Schools and Clubs Tesco, Carbon calorie counter and carbon footprint labeling measure, Kids Carbon Calculator, Regeneration Partnerships, Ethical Trading Policy, Steering Wheel Framework, Terry Leahy, Computers for schools, Environment, Every Little Helps approach, Business Ethics Case Study, Management Case Studies

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